SVC Overview

Helps retail businesses operate after-sales service at a professional level: from warranty activation to professional warranty management and post-warranty maintenance services.

Links with Sales, Warehouse, and Accounting, forming a complete control chain from receiving the warranty/maintenance request until delivery back to the customer.

Benefits

  • Centralized: Unified management of repair history.
  • Transparent: Clear costs for labor, spare parts, and transportation; reconciliation & invoice issuance.
  • Quick: Check spare parts inventory, quickly propose part issue/ordering.
  • Revenue: Increases through expansion of periodic maintenance.

Main Management Functions of SVC

Warranty Management Set conditions, deadlines, and scope; track history.
Receive Requests Multi-channel intake: hotline, counter, app; auto-link customers & devices.
Feedback & Reminders Track response and repair times; overdue alerts.
Scheduling & Assignment Technician scheduling by skill/area; staff coordination.
Processing & Acceptance Checklists, photos, e-signatures, and acceptance reports.
Parts & Inventory Inventory tracking: check, reserve, and issue parts.
Costs & Invoices Free or paid warranty: labor, parts, surcharges.
Reports & Dashboards KPIs: processing time, completion rate, cost per case, top errors.
Maintenance Contracts Maintenance packages: schedule, renewal, and costs.

We are committed to our customers

FirstEMS ERP's real capabilities

100% Modules connect together with core ERP

Full REST Api for other systems to connect

Compatible with business development scale

Using technology to bring efficiency

Quickly resolve system problems

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Our team of experts is ready to assist you in selecting the most suitable plan and deliver a live demonstration of the system’s features.