CRM – CUSTOMER RELATIONSHIP MANAGEMENT

Outstanding Advantages

360° Customer Profile: Stores personal information, purchase history, preferences, and spending behavior.

Customer Segmentation & Scoring (Loyalty): Automatically classifies customers by frequency, purchase value, region, and product type.

Loyalty Programs: Points, tiers, and personalized promotions for each customer group.

Marketing Automation: Sends SMS, emails, and app alerts by behavior or events.

After-sales & Service Feedback: Tracks requests, satisfaction, and quick responses.

Behavior Analysis & Forecasting: Dashboards on retention and revenue by customer group.

Business Benefits

  • Increases customer retention rate by over 30%.
  • Optimizes marketing costs through accurate group segmentation.
  • Increases average order value through product suggestions.
  • Increases revenue through proactive customer care.
  • Automatically connects with Sales and Accounting for data synchronization.

Customer Management Process

  • Approach customers.
  • Record information & purchasing behavior.
  • Grouping - scoring - automatic care.
  • Deploy personalized preferential programs.
  • Measure effectiveness & improve campaigns.

We are committed to our customers

FirstEMS ERP's real capabilities

100% Modules connect together with core ERP

Full REST Api for other systems to connect

Compatible with business development scale

Using technology to bring efficiency

Quickly resolve system problems

Ready to join the community of success?

Our team of experts is ready to assist you in selecting the most suitable plan and deliver a live demonstration of the system’s features.